Refund & Cancellation Policy

1. Service

The product covered by this policy is Personalized Kundli Creation, priced at ₹99.

The service involves preparing and digitally delivering a personalized Kundli using the birth information provided by the customer.

2. Cancellation Before Processing

If the customer contacts us before the Kundli preparation process has begun, a cancellation/refund request may be reviewed.

3. Refund After Kundli Preparation

Because the Kundli is a personalized digital product created specifically from the customer's birth details:

• Refunds are generally not available once preparation has started.
• No refund for change of mind after processing begins.
• No refund for dissatisfaction with astrological information or interpretation.
• No partial or pro-rata refund.
• No refund for unused digital access.

4. Incorrect Information

Customers are responsible for providing accurate:

• Date of birth
• Exact birth time
• Place of birth
• Name
• Contact information

5. Service Failure

If AstroTigya genuinely fails to provide the purchased Kundli because of an issue caused by AstroTigya, the customer may contact support for review and an appropriate resolution.

6. Duplicate Orders

If a customer accidentally places a duplicate order for the same person, they should contact support as soon as possible. The request will be reviewed based on whether processing has already started.

7. Payment Provider

Where payment is processed through a third-party provider, refund processing is also subject to that provider's applicable procedures and timelines.

8. Applicable Law

All refund provisions are subject to applicable consumer protection laws and regulations.

9. Contact

For refund-related questions, please contact us through the Contact Us page.